Un-Deck the Halls

Ciara Ferrier • 6 January 2026

January is here but are you facing or embracing the new year?


Tuesday 6 January 2026, the day after Twelfth Night and second day of the first full working week of January. The decorations are down and we probably have a feel for how kind this first week back is going to be to us. 


At this point it’s easy to feel disheartened if the week is hitting hard. Maybe you are reflecting on what has or is not going so well in your business. Whilst I support others with the running of their businesses, I am also a business owner myself. With over 7 years’ experience, similarly I can identify things that have both gone well and not so well. 


Choosing the weight


The things that haven’t gone so well can feel heavy. This is maybe a good time to consider those things as suitcases, meaning you can choose to put them down or transport them in a different way. Lightening your load is a choice you get to make.


Reflecting on last year for myself, I would name my suitcases PAIN, REHABILITATION, LEARNING and HELP. HELP is a key one that you might think isn’t heavy, but accepting I needed it and what I needed it for was. Likewise LEARNING, until you consider that some lessons are easier to accept than others. 


This year, I choose to put those suitcases down. Those I will carry instead are NEW, HEALING, COMPASSION and GROWTH. My family bought me a shopping trolley for Christmas (picture below) to help me carry physical loads – moving me forwards – and I will use the metaphorical equivalent for the less tangible things!




One of the greatest things I think having a PA gives to a client is someone in their corner. Our job is to act in the interests of our client, meaning a lot of noise from situations falls away immediately. We’re good sounding boards, we just get administrative tasks done for you – instantly creating headspace – and look for ways we can help your business run more efficiently, even and especially when that may mean ultimately you require less of our time. 


Brighter times



It may feel like a long time to summer but January is a fantastic time to embrace change and accept help. I am mum to a January baby, born at the end of the month. Once Christmas is out of the way, we start looking forward to his birthday. It’s really helped January feel less bleak as I know by the time his celebration comes around there will be a sizeable increase in daylight hours. This year, with cold crisp weather in Devon, I’m noticing the stretch already.


January is about brightening and renewal, not continuing darkness. 


by Ciara Ferrier 15 October 2025
Your time is precious, guard it by adopting a “Master Diary” mindset.
by Ciara Ferrier 3 October 2025
There have been many exciting advances in AI in recent years. We hear stories all the time that AI can or will almost entirely replace administrative workers or “entry-level,” jobs. Whilst businesses may feel inspired that AI is a huge opportunity to save on overheads yet simultaneously boost and streamline productivity, this isn’t the reality. AI is another tool for you to master – do you have time to keep up with changes in functionality? Can you be aware of all the up-to-date risks and limitations surrounding it? Are you overly optimistic about what it can and cannot do? Misunderstanding the capabilities of AI, yet not investing in administrative or entry-level support, can prove costly when you end up spending far too much time working far too below your own pay grade. AI tools and automated systems, used with sensitivity, can be valuable in making your processes run smoothly. They can also be of real disservice to your business when they cause frustration. The old adage that people will do business with people remains true. If people are paying for a service, they like to know they can access that service. Situations that could result in a complaint can sometimes be avoided entirely by a reply from a human being. Maintaining the personal touch could be what makes you stand out from the crowd. AI is a tool for humanity, not a replacement.
by Ciara Ferrier 2 October 2025
The most common question I am asked is “So how do you work?” Let me take you behind the scenes to describe a typical working day…