Supporting private consultants, healthcare professionals (AHPs) & academics across the UK.
The optimal business support for dynamic clinicians; an engine for your medical office.
Business
Ciara Ferrier Ltd provides administrative support to the private medical and dental sectors, acting as freelance medical secretary or personal assistant to healthcare professionals. We help our clients stay organised working across their private practice and other interests, such as teaching and research.
We are a specialist human (or manual) transcription provider, using human-ear listening to transcribe academic healthcare research interviews for teams from UK Universities or Professional Associations. Whilst AI scribes are easing workflows for clinicians in consultations, the output must be edited and then reviewed by the clinician before sending. We are increasingly involved in editing AI output but still offer transcription from recorded dictation for those preferring this method.
Our modus operandi is to prioritise relationships and human interactions. We believe the patient experience starts and ends in the administrative cycle before, during and after clinical contact. In these days of rapid AI deployment, we champion an approach of Integrate NOT Replace and welcome greater regulation.
Our values have grown from our years of experience working in private virtual healthcare administration and transcription, along with previous experience of medical software development and general administration. We also bring insight from our experiences as both patient and carer and in patient peer-led support.
We provide first-class associate services to other virtual assistants, with relationships built up over 8 years experience.
Enquiries from non-clinical clients also welcomed, noting our transferable secretarial skills are diary and inbox management, transcription or document production, meetings services, streamlining business workflows and introducing supportive automation within the Microsoft 365 environment.
Providing
PA support: diary and inbox management, formal and informal correspondence.
Example
Liaising with practices to book clinics into the diaries of private clinicians. Managing an enquiries inbox for the clinician and typing their dictated clinical letters to patients.
“Step Sideways” support for occasional tasks or one-off projects.
Examples
Audio typing of building survey reports dictated as site notes.
Transcription of recorded interviews for university research teams.
Setting up automation for administrative processes using Power Automate.
Temporary administrative cover.
Example
Providing holiday cover for business owners by managing an enquiries inbox and maintaining essential administrative services.
An extension of yourself.
Examples
Dealing with enquiries not requiring the client’s specialist knowledge yet consuming their time.
Liaising with colleagues of the client, advising them of any changes to their diary.
Conducting research into software applications and presenting a summary of the most appropriate solutions to the client.
Being aware of Data Protection obligations.
Planning, researching and booking travel.
Sending out invoices.
Obtaining itineraries.
Making reservations.
Specialising in
Developing and carrying out administrative tasks using the Microsoft 365 suite of applications.
Examples
Customising Microsoft Teams to configure a virtual practice or office environment according to business needs. Applying automated processes as appropriate.
Configuring a Microsoft Bookings page so clients of the business can self-book appointments.
Using Outlook, Word, Excel in day-to-day operations – e.g. inbox management, formal correspondence, travel spreadsheets.
Transcription of letters and reports by traditional audio typing or achieving perfection from your AI-generated content.
Examples
Typing clinical letters from dictation.
Transcription of recorded interviews for university research teams.
Editing the suggested letter output from an AI solution that records clinical notes while the clinician is speaking with their patient.
Nurturing relationships.
Examples
Providing timely, informative, regular, polite and friendly communication with suppliers, clients and colleagues on behalf of my client.
Undertaking tricky conversations about diary clashes.
Providing a listening ear, being honest about my remit and signposting to other services where we do not have or cannot find the “best” answer.
Purchasing gifts for clients or colleagues of my client on their behalf.
Why?
Save Time
Earn More
Grow Faster
Friendly Support
How does it work?
No Hidden Costs...
Timesheets are kept using time-tracking software and these are provided to you with your invoice at month end. You are charged at our hourly rate for time worked.
Transcription projects are charged per minute of recorded audio.
Other one-off projects may be charged as a project fee.
Avoid surprises on receipt of our invoice.
Contact Details
Email: hello@ciaraferrier.online
Tel: 07958 782821
