Business Administration
Why?
Is your booking system non-existent?
Do your customers struggle to make contact?
Do you have a backlog of letters and reports to produce?
Can you locate files easily?
Are routine tasks being completed in a timely way?
Ciara Ferrier Ltd welcomes enquiries for business administration support from clinical and non-clinical sectors requiring support to maintain or develop their operational processes. Our transferable skills are secretarial in nature - letter and report typing or generating, transcription, filing, emails and diaries, customer enquiries, tracking tasks and following up - so there is a certain overlap between our business administration services and our medical secretary / PA services or transcription services. The role of our client may be different but we can support them to a similar standard.
Perhaps you are a committee requiring support with correspondence and meeting services, including preparation of agenda and minutes. Maybe you are a buildings surveyor who prefers to dictate report, a property agent overwhelmed with maintaining your database of property details and lists of upcoming re-certifications or possibly you are reading this as a clinician who would like some support but not a full PA. If you are in need of secretarial or administrative support, there is a good chance we can provide it.
We work within the Microsoft 365 suite of products, across both PC and Mac and can help with customising and automating a virtual workspace for you, establishing workflows and processes that make your business run more smoothly.
Arguably the greatest benefit of engaging administration support is your improved concentration. Outstanding non-profit-making tasks can feel mundane yet their importance to your business means they are a huge distraction for you. Clear headspace and reclaim your concentration knowing that your delegated business administration tasks are safely in hand.
Why consider virtual business administration support?
Less financial investment * Flexible commitment
| Virtual Administrator | Employed Administrator |
|---|---|
| Self-employed (Sole Trader or Limited Company) | Employed |
| Works remotely | May work remotely, from your premises or on a hybrid arrangement |
| Pay only for hours worked | Pay a salary based on expected hours worked |
| Is responsible for own payroll/tax/benefit affairs | Additional costs of employment: |
| Pay National Insurance | |
| Provide paid leave | |
| Offer sickness or parental packages | |
| Statutory benefits such as sickness or maternity pay processed through your business | |
| Cost to your business of processing payroll to provide the above | |
| Pays for own professional indemnity insurance, public liability insurance | You pay employers’ liability insurance, public liability insurance |
| Pays for own tools and equipment | You pay for tools and equipment |
| Determines their own working hours | You and your employee agree the hours of work |
| Works for other clients | Works for their employer |
| A virtual administrator will have other clients but if engaged by you, rather than an organisation you work for, their responsibilities are to you alone. | An employed administrator may have responsibilities shared between you and others in your organisation |
| FLEXIBLE COMMITMENT | SET COMMITMENT |
Ciara began her administrative career in housing, building on her previous extensive customer service in a pressured environment where it wasn't really about the houses, it was about the people who offered them as or called them homes. This experience was formative of Ciara's people-first perspective.
When her children were young, Ciara completed the Pitman Medical Secretary Diploma, comprised of modules of transferable secretarial skills and modules applying these in a medical setting. She has volunteered as branch secretary for a charitable organisation. Non-medical work dating back to 2018 has included people from the property, building surveying, legal, journalism and human resources sectors.
Please contact Ciara for an informal first discussion.
